Reporting Structure

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Job Requirements

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Main Duties

Job Function:

• This role is responsible for planning, design, implementation and maintenance of the Port’s information technology (IT) systems, network connectivity, application and data servers, workstations, communications systems, cyber security protection and backup solutions, user training and end-user support. Ensure that Information Technology standards, procedures and processes are developed, implemented and maintained, in order to guarantee the functioning and sustainability of Dar es Salaam port.

Key performance areas:

• Develop and communicate the Master IT Plan aligned with the Business Unit’s strategic objectives and Group technology goals.
• Collaborate with regional technology teams to integrate BU’s IT plans into the overall Group technology roadmap.
• Provide regular reports on IT performance, project status, and key performance metrics BU and Regional Management teams.
• Collaborate with BU departments to gather and analyse business requirements and translate into technical requirements to meet objectives.
• Work closely with BU stakeholders to define the scope, objectives, and deliverables of IT projects, ensuring alignment with broader organisational goals.
• Oversee the planning and execution of BU specific IT projects using project management methodologies consistent with Group technology standards to ensure timely delivery of projects within agreed scope and cost.
• Identify and manage project risks and maintain transparent communication with stakeholders regarding mitigation plans, and overall project status to manage expectations.
• Facilitate the operational and technical readiness of the business before project go-lives to ensure a seamless transition and successful implementation.
• Ensure strict adherence to Group Technology policies and standards, thereby fostering a culture of compliance and risk management within the BU.
• Implement the Group Technology must-have minimum security control standards to safeguard the IT infrastructure, applications, data and operational technology.
• Develop and maintain an IT Disaster Recovery (DR) Plan in alignment with the BU’s BCP, covering critical business applications, infrastructure and operational technology by outlining procedures for swift recovery and restoration of normal operations in the event of a disaster.
• Actively participate in internal and external audit processes, taking ownership and managerial responsibility for IT audit findings, and subsequently formulating comprehensive plans to systematically address and rectify identified issues with agreed timeframes.
• Oversee the availability, performance, reliability and scalability of IT infrastructure, network connectivity and applications to support a 24/7 operation.
• Implement best practice frameworks (e.g. ITIL) for IT Operations Management, to support business users and customers to ensure effective resolution of IT incidents.
• Manage the lifecycle of all IT infrastructure hardware (switches, firewalls, etc), operating systems and software licenses - procurement, installation, maintenance, upgrades, decommissions and refreshes following Group Technology standards.
• Maintain an up to date asset register of all IT equipment and manage its lifecycle in adherence to company policies.
• Document standard operating procedures within the IT framework to enhance operational efficiency, promote consistency, and enable effective management of IT operations.
• Manage the implementation and lifecycle of IT applications (Zodiac CT & GC, CCS, Maximo, Oracle Fusion, Gate automation) ensuring that they meet business requirements while aligning with overall technology stack of the Group.
• Ensure seamless integration of auxiliary systems (VMT/HHT, RFID, OCR, Web Portals, Weight Scale, PDS, TRA (Revenue Authority), TANCIS (Customs), Bank, and Payroll with existing business applications, promoting interoperability across the technology landscape.
• Manage relationships and performance of technology vendors, ensuring the delivery of services and solutions according to agreed service levels.
• Manage people practices and process such as workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Responsible for incorporating solution, operational, and customer-specific requirements for new business opportunities.
• Develop and manage the IT budget for the Terminal by monitoring and controlling IT spend to ensure financial objectives are met for the BU.
• Collaborate with regional technology teams to identify and implement efficiency improvements and cost-saving opportunities to optimize IT spending.

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Other Requirements

Qualifications required:

• Degree in Computer Science, Information Technology, Information System or other relevant IT academic qualifications. Masters level will be an added advantage.
• Project management certification.
• ITIL knowledge or certification advantageous.

Skills & Experience Required:

• Minimum 8 years in a 24/7 IT Operations environment with 5 years management
• 3 – 6 years of experience in managing relationships with internal business/functional customers.
• Business partnering and process and technology experience.
• Ports & terminals and/or Supply Chain Management experience desirable.
• Working knowledge of Zodiac | Navis | Sparcs Systems

Technical Competencies:

• Proficient IT governance and business knowledge and skills.
• Proficient IT procurement and asset management knowledge and/or skills.
• Proficient IT support and systems knowledge and/or skills.

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Location : : dar es salaam
Industry :Transport, Logistics & Supply Chain
Company : DP World