Reporting Structure

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Job Requirements

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Main Duties

Job Scope:

• The Compensation and Benefits Coordinator is responsible for executing, supporting, and continuouslyimproving the company’s compensation, benefits, and payroll operations.
• The role ensures fullcompliance with statutory requirements, optimizes employee experience, maintains accurate HR/ERP data, and supports strategic HR initiatives relating to remuneration, talent attraction, retention, performance, and reward programs.
• This role acts as a key link between HR, Finance, external partners, and all employees to ensure seamless end-to-end management of payroll, benefits, rewards administration, and employee lifecycle transactions, contributing to organizational efficiency, employee satisfaction, and cost optimization.

Primary Tasks

Payroll Administration

• Manage full-cycle payroll processing, ensuring monthly payroll is executed accurately,timely, and in compliance with statutory and company policies.
• Validate completeness of payroll inputs including new hires, promotions, transfers,overtime, allowances, deductions, loans, advances, penalties, and variable pay elements.
• Review and reconcile payroll reports before submission to the Compensation & Benefits

Specialist for approval.

• Ensure 100% compliance with statutory remittances: PAYE, NSSF, NHIF, WCF, SDL, and any emerging government directives.
• Prepare payroll variance analyses and monthly reconciliation reports for Finance.
• Process exit payroll, including leave encashments, final dues, and statutory clearances.
• Maintain audit-ready payroll documentation, ensuring digital and physical records are updated and securely stored.
• Support payroll system enhancements, troubleshooting, and testing new features or upgrades.

Benefits Administration

• Coordinate end-to-end administration of all employee benefits: medical, insurance, pension, wellness programs, and other benefit offerings.
• Ensure timely enrolment of new employees into benefit schemes and accurate removal of staff exiting the company.
• Liaise with medical service providers, insurance companies, and pension administrators to ensure smooth handling of claims, member statements, communication, and escalations.
• Update and review benefit utilization trends and identify opportunities for cost reduction or improved employee experience.
• Coordinate periodic benefits sensitization sessions and respond to all employee queries with high service quality.
• Maintain comprehensive benefits databases, reports, membership files, and contracts.

Compensation Management

• Support salary benchmarking, compensation surveys, and job evaluation exercises to ensure internal equity and external competitiveness.
• Assist with the development and review of compensation policies and guidelines.
• Ensure all compensation practices comply with employment laws, collective bargaining agreements, and internal HR frameworks.
• Review loan and staff advance requests for policy compliance before processing.
• Generate compensation insights and analytics to support management decision-making.

Data Management, Systems, & Reporting

• Maintain accurate employee data in HRIS/ERP (SAP / SAGE), ensuring updates reflect organizational structures and employee movements.
• Generate monthly, quarterly, and annual reports on payroll, compensation trends, benefits utilization, and compliance metrics.
• Support HR and financial audits, ensuring required documents are well-organized and easily accessible.
• Drive continuous improvement in data integrity, automation opportunities, and digitization of compensation and benefits processes.

Expatriate Management

• Maintain a comprehensive database of expatriate work permits, visa statuses, renewal timelines, and compliance requirements.
• Work with immigration consultants, expatriate employees, and HR colleagues to ensure timely onboarding, renewals, and cancellations during exit.
• Prepare all required forms, letters, and documentation for immigration submissions.
• Provide guidance to expatriates on requirements and ensure a smooth transition throughout their employment lifecycle.

Employee Experience & Internal Stakeholder Support

• Act as the primary point of contact for all payroll and benefits-related queries, ensuring issues are resolved within defined SLAs.
• Conduct employee financial wellness sensitization (e.g., pension education, benefits awareness).
• Support HR business partners with compensation-related data for employee relations or performance management cases.
• Build effective working relationships with Finance, HR and external providers to ensure seamless service delivery.

Policy Compliance & Governance

• Ensure compliance with Labor laws, tax regulations, pension regulations, and all corporate governance standards.
• Support periodic review and update of C&B policies, SOPs, and process manuals.
• Monitor and report any risks, discrepancies, or non-compliance issues for corrective action.

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Other Requirements

Qualifications and Competencies
Qualifications required:

• Minimum academic qualification: Bachelor in Finance, HR, Accounting or related field
• Professional registration: CPA Certification
• Knowledge of labor laws, statutory benefits, and market trends
• HR professional certification an added advantage.

Experience required:

• General work experience (years) Minimum of 5 years’ experience
• Specific to the position (level/discipline/years): Minimum 3 years hands-on experience in payroll, compensation, and benefits
• Industry: Experience in manufacturing or FMCG procurement preferred.

Key competencies and skills:

• High level of integrity, confidentiality, and ethical judgement.
• Strong analytical and numerical skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficient in SAP/SAGE ERP systems and advanced MS Excel.
• Ability to work under pressure, manage multiple tasks, and meet tight deadlines.
• Structured, detail-oriented, and proactive thinker.
• Ability to collaborate across functions and build strong stakeholder relationships.

Language requirements:

• Kiswahili
• English

Computer literacy:

• End user of ERP System is Must – SAP/SAGE ERP System preferably
• Well conversant with MS - Excel, Word, Power Point, Microsoft Outlook

Key Performance Areas

• Payroll Accuracy: Error-free payroll with less than 1% discrepancy.
• Statutory Compliance: 100% timely remittances and zero penalties.
• Benefits Management: Timely enrolment and exit processing for all employees; improved utilization and cost efficiency.
• Data Integrity: Clean, accurate, and audit-ready records at all times.
• Reporting: Timely submission of monthly/quarterly/annual reports.
• Employee Service Levels: Query resolution within agreed SLAs.
• Stakeholder Satisfaction: Positive feedback from employees, Finance, and HR partners.
• Expat Compliance: Zero expired permits and timely renewal management.
• Process Improvements: At least 1–2 process enhancements implemented annually.

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Location : : Dar es salaam
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd