Mining Technical Communicator
Mining Technical Communicator
Exact Manpower Consulting Ltd
Reporting Structure
Report To:
Group Technical Manager
Supervision:
None
Interact:
Mining support team
Job Requirements
Education:
Job Level:
Senior Level
Gender:
Both
Experience:
10 Years
Ability and Skills:
Work under pressure
Culture:
Knowledge:
Personality:
Languages:
Main Duties
Technical Communication.
- Acts as the point of contact between business unit staff and supervisors, who have any type of unresolved technical questions. Tries to resolve questions using Caterpillar Service information System (SIS), Caterpillar web sites and all literature to hand.
- Provides detailed documented description of failures and failure analysis.
- In cases where questions cannot be resolved, gather’s all required information from the business units and creates a DSN Entry, ensuring the business unit is kept updated.
- When applicable collate and submit Caterpillar incident reports through the DSN
- The timely reporting and resolution of product problems is an important element in the success of this role and in ensuring internal and external customer satisfaction. You will have a high level of focus on Quality assurance.
- Assist business units with warranty and goodwill negotiations related to the management of product problems.
- Monitor SIMSi submission and follow up with Business Unit personnel where applicable
- Provides factory passwords from the Caterpillar web site or Dealer Solution Network (DSN) for use with Electronic Technician (ET).
Continuous Improvement
Working with territory mining service support operations: -
- Identify Continuous Improvement initiatives which will add recognisable and measurable value to the customer and Mantrac operation.
- Assist in rolling out CI (Continuous improvement) projects
- Documenting the success of the projects and present the results
Customer & Territory Support
- Liaises with Caterpillar and other suppliers on all support and development programs / rework programs.
- Identifies what reworks need to be carried out.
- Identify tooling and materials to carry out rework.
- Coordinates with site staff to ensure reworks are carried out
- If required travels to site and teach local staff to carry out modifications.
- Provide training to business unit staff on technical documentation using the best practice for product problem reporting.
- Assist dealership training department with technical support.
- Attends specific new product and system training courses.
- Implements systems in service departments and on customer sites.
- Advises local territory service departments of new systems etc.
- Locates and prices new tooling and equipment
- Participate in training course to further individual and businesses development
Supervision and Development
- nduct new staff to the TC role
- Train new staff on all systems and processes within company products.
- Mentor new staff in how to deal with both technical issues and the relationship tween BU and COE to obtain the best results for the Customer and the enterprise
- Supervise subordinate staff according to Mantrac standards.
Other Requirements
- Bachelor Degree in Mechanical Engieering, Automobile Engineering or any related filed.
-
Minimum of 10 years’ experience in Cartapillar and Truck Service.
- Ability to read Caterpillar electrical and hydraulic schematics, understand Caterpillar Service manuals and parts book
Location :
:
Mwanza
Industry :Automotive
Company :
Exact Manpower Consulting Ltd
