Service Advisor
Service Advisor
Exact Manpower Consulting Ltd
Reporting Structure
Report To:
Service admin manager
Job Requirements
Education:
Job Level:
Intermidiate Level
Ability and Skills:
Work under pressure
Culture:
Knowledge:
Personality:
Languages:
Main Duties
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Prepare accurate and timely job cards for customer vehicles to serve as clear work instructions for technicians.
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Receive and inspect customer vehicles together with the customer to confirm their general condition and protect the company against potential counterclaims.
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Prepare clear and accurate cost estimates and quotations, ensuring customers are informed of service/repair costs and identifying opportunities for upselling.
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Open system job card orders and monitor their closure to ensure accurate time recording for job costing purposes.
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Follow up on work in progress to ensure customers are regularly updated and vehicles are delivered within the promised timelines.
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Prepare invoices with detailed explanations of the work completed to facilitate payment for services provided.
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Explain invoices, job cards, defect reports, and quotations clearly to customers to enable informed decisions regarding vehicle servicing and repairs.
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Resolve customer complaints promptly to maintain high customer satisfaction and retention.
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Appraise warranty claims raised by customers, advise them accordingly, and facilitate the warranty process in a timely manner.
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Prepare weekly cash sales and work-in-progress reports in line with company requirements.
Other Requirements
- Diploma or Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, or a related field.
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Additional training in automotive service, customer service, or after-sales operations is an added advantage.
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Minimum 3 years of relevant experience in an automotive dealership, workshop, service centre, or a similar organisation.
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Experience in a Service Advisor or After-Sales role will be highly preferred.
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Customers – for service delivery, business opportunities, relationship building, and customer retention.
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Computer literacy and ability to use relevant automotive/service management systems.
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Strong product and automotive technical knowledge.
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Knowledge of vehicle servicing, maintenance, and repair processes.
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Understanding of warranty applicability and procedures.
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Knowledge of job cards, quotations, invoicing, and service documentation.
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Good written and verbal communication skills.
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Proficiency in English and Swahili, both written and spoken.
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Ability to communicates clearly and effectively with customers and colleagues.
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Mnages emotions professionally and responds to customers and colleagues in a mature and composed manner.
Location :
:
Dar es salaam
Industry :Automotive
Company :
Exact Manpower Consulting Ltd
